We pride ourselves on our customer service.
Please contact us at 09 - 416 4239 for any assistance you may require.
Stock items - If you are at all unhappy with your purchase you may return it within 7 days of the delivery, in unused, as new, re-saleable condition for a full refund of the purchase price.
Custom made / bespoke items - made to your specifications. The Customer will not be entitled to return any custom made Goods, this includes Ltd. Edition Boardbags. No refund will be offered.
For defective products or goods supplied by us incorrectly, on receipt of the returned goods, we will either replace the goods and refund the shipping fees or refund the full purchase price including shipping fees.
If an item ordered arrives damaged, please make a claim by e-mailing us on firstname.lastname@example.org within 48 hours of receiving your order. We cannot be held responsible if we are not informed within this time as we have to be prompt in making a claim on our postal insurance.
We dispatch all goods after we have processed the payment. Ltd Edition products are dispatched immediately - all Boardbags excluded as these are made to order. Stock range items are dispatched within 3 working days. Custom orders maybe up to a 5 working day delay which we will inform you of.
North Island main centers overnight courier. South Island main centers 3 day courier. Allow extra day for rural delivery.
Overseas and Wholesale freight charges will be added to your invoice, this will be based on the size of the order.
We do not share personal details about any of our customers with any third party.
Apart from the details collected on the login page (name, address, phone number, e-mail address), we also record all customer transactions. This enables us to be able to respond quickly to your queries regarding product ordered or returned. It also enables us to send you information of the most relevant offers to you.
From time to time we may wish to contact you to inform you of upcoming sales or special offers. If you don’t wish to be contacted by us just click on the “unsubscribe” button on the 'Manage your Subscriptions' page.
This page is on a Secure SSL enabled server. All information that is passed between your computer and this server is encrypted for your protection.
The Credit Card information you supply will be retained by us until your order has been processed. After this time all credit card information will be deleted from this server for your privacy and protection.